Responsible Gaming
at criccex

1 Our Commitment to Responsible Gaming

criccex was built on the principle that online gambling should be safe, transparent, and enjoyable for every player in Bangladesh. We recognise that while the vast majority of our players engage with the platform as a leisure activity, a small number may develop patterns of play that become harmful. Our responsibility is to identify those patterns early, provide effective tools, and make it easy for any player to get help.

Responsible gaming at criccex is not a box-ticking exercise — it is a core operational commitment. Our platform is designed from the ground up with player protection features built in rather than added on. This means that limit-setting tools, time-out options, and self-exclusion are all accessible within a player's account at any time, without requiring a call or a lengthy process. Every new player is informed of these tools during the registration journey.

We also invest in staff training to ensure that our support team can recognise the behavioural signals of problem gambling and respond with care, sensitivity, and practical action. If our team identifies patterns of concern in a player's account — such as rapidly escalating deposit amounts, extended unbroken sessions, or frequent attempts to reverse withdrawal requests — we may proactively reach out to that player with information about available support.

2 Age Restriction & Verification

criccex operates a strict minimum age policy. All players must be at least 18 years of age to register, deposit, play, or withdraw. This policy applies to all players regardless of location within Bangladesh, and there are no exceptions.

Verification Process

During registration, all players are required to confirm that they are 18 years of age or older by accepting the Terms & Conditions. Before a player's first withdrawal can be processed, criccex completes a Know Your Customer (KYC) verification, which requires submission of a government-issued photo identification document. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid Bangladeshi passport (must be in-date at the time of submission)
• Bangladeshi driving licence with date of birth clearly visible
• Bangladesh Birth Registration Certificate (for applicants who do not yet hold an NID)

Underage Account Closure

If at any point criccex determines or has reasonable cause to believe that a player is under 18 years of age, the following actions are taken immediately:

• The account is suspended pending investigation, with all activity frozen.
• Any deposits made by the underage player are returned to the original payment method (bKash, Nagad, Rocket, or Upay as applicable) after verification.
• Winnings generated during the underage period are forfeited and will not be paid out.
• The account is permanently closed and the identity details are flagged to prevent re-registration.

Parental and Guardian Controls

If you are a parent or guardian and you believe a minor in your care has registered an account with criccex, please contact us immediately at support@criccex. We will investigate the matter urgently and take appropriate action. We also strongly encourage parents and guardians to make use of internet filtering and parental control software to prevent minors from accessing gambling websites.

3 Player Protection Tools

criccex provides a comprehensive set of in-account tools that allow players to manage their gambling activity proactively. All tools described below are available free of charge, take effect immediately (unless a cooling-off period applies), and can be activated without contacting customer support — though support is always available to assist.

Deposit Limits

You can set a maximum deposit amount for any of the following time periods:

If you reach your deposit limit for a given period, all further deposit attempts will be declined until the rolling period resets. You will receive a notification informing you that your limit has been reached.

Session Time Limits and Reminders

You can configure your account to display an on-screen reminder after a chosen session duration. Available reminder intervals are 30 minutes, 1 hour, 2 hours, and 4 hours. The reminder appears as a non-dismissible overlay that requires you to actively acknowledge it before continuing play. This creates a natural pause moment and encourages mindful decision-making about whether to continue.

Reality Check Notifications

At configurable intervals during live casino or game sessions, criccex can display a summary of your session activity to date — including time played, total amount wagered, net result, and current account balance. This feature helps players maintain an accurate picture of their activity and avoid the psychological distortion that extended gaming sessions can create.

Time-Out Feature

The time-out feature allows you to take a temporary break from gambling without going through the full self-exclusion process. During a time-out:

• All deposit functionality is disabled — no new funds can be added to your account.
• Access to all casino games and sports betting markets is suspended.
• Your account remains accessible so you can view your transaction history, check pending withdrawals, and contact support.
• Pending withdrawals continue to be processed normally during your time-out period.
• You will not receive any promotional emails, SMS messages, or bonus offers during the time-out period.
• The time-out cannot be cancelled early once activated — this is intentional to ensure the break is meaningful.

How to Activate Player Tools

4 Self-Exclusion & Account Closure

Self-exclusion is a more serious and longer-term protective measure for players who feel they are losing control of their gambling behaviour and need a definitive break. criccex takes self-exclusion requests extremely seriously — they are processed within one hour of receipt and cannot be reversed during the exclusion period under any circumstances.

Available Self-Exclusion Periods

• 6-Month Exclusion: Suitable for players who recognise a need for a substantial break. After 6 months, reactivation requires a deliberate, manual request with a further 24-hour reflection period.
• 1-Year Exclusion: Recommended for players who have experienced repeated difficulty managing their gambling. Reactivation follows the same process as the 6-month period.
• 2-Year Exclusion: For players who need an extended period away from gambling to address underlying issues and stabilise their financial situation.
• Permanent Exclusion: A permanent and irrevocable ban from criccex. Once applied, permanent exclusion cannot be reversed under any circumstances. This option is recommended for players who feel they have or are developing a gambling addiction.

What Happens During Self-Exclusion

• Your account is locked — login is blocked from the moment exclusion is confirmed.
• All active bonus balances are forfeited in accordance with the Terms & Conditions.
• Any real-money balance remaining in your account is returned to your primary payment method (bKash, Nagad, Rocket, or Upay) within 3 business days.
• All marketing communications — email, SMS, and any platform notifications — are suspended immediately and for the entire duration of the exclusion.
• Your identity details are flagged to prevent new account registration using the same name, date of birth, or mobile number during the exclusion period.
• Our support team will not attempt to persuade you to reconsider or shorten the exclusion period.

How to Request Self-Exclusion

Self-exclusion can be requested in two ways:

• Via Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your desired exclusion period and confirm. Exclusion is activated within one hour.
• Via Email: Send an email to support@criccex with the subject line "Self-Exclusion Request", your registered username, and your chosen exclusion period. Our team will confirm activation within one hour and send you a written confirmation.

5 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The signs below are commonly associated with gambling behaviour that has moved beyond recreational play and into territory that may cause real harm. Being honest with yourself about these signs is the first and most important step toward addressing the issue.

Behavioural Warning Signs

• Gambling with money that was intended for essential expenses such as rent, food, or utility bills.
• Borrowing money from family, friends, or financial services in order to fund gambling activity.
• Feeling unable to stop gambling even when you have decided to, or when you are aware that you should.
• Chasing losses — continuing to gamble in an attempt to win back money that has already been lost, often resulting in larger losses.
• Lying to family members or others about the amount of time or money spent gambling.
• Neglecting personal, professional, or family responsibilities because of gambling activity.
• Feeling restless, irritable, or anxious when not gambling or when attempting to cut down.
• Gambling as a way to escape from stress, anxiety, depression, or other difficult emotions.
• Spending increasing amounts of money to achieve the same level of excitement from gambling.
• Repeatedly attempting to cut down or stop gambling and being unable to maintain that commitment.

Financial Warning Signs

• Unexplained gaps in bank account balances that you cannot account for.
• Using bKash, Nagad, Rocket, or Upay mobile banking for gambling deposits that exceed what you had planned to spend.
• Difficulty meeting monthly financial obligations such as loan repayments or household bills.
• Selling personal property to fund gambling activity.

6 Self-Assessment Checklist

The following checklist is a simple self-assessment tool to help you reflect honestly on your gambling behaviour. This is not a clinical diagnostic tool, but it can help you identify whether your gambling habits may benefit from greater structure, limits, or professional support. Answer each question honestly — the results are for your own use only.

7 Getting Help & Support

If you or someone you know is struggling with problem gambling, support is available. criccex's own support team is your first point of contact for activating account-level protections, but we also encourage players to seek independent professional guidance where gambling is causing significant harm.

Support for Family Members

Problem gambling affects not just the individual but also their family and close contacts. If you are concerned about a family member or friend's gambling behaviour, you can contact criccex's support team at support@criccex to discuss the situation. While we are bound by data protection obligations and cannot share account details, we can advise you on steps the account holder can take and point you toward appropriate family support resources.

8 Safer Gambling Tips

For the majority of players who engage with criccex as a recreational activity, the following practical guidelines help ensure that gambling stays enjoyable, affordable, and within healthy boundaries. We recommend reviewing these tips regularly, regardless of how long you have been playing.

Before You Play

• Set a fixed budget for the session before you start — decide on a maximum amount you are comfortable losing, and commit to stopping when you reach it.
• Set a time limit for how long you plan to play. Use the session reminder feature on your criccex account to enforce this.
• Never gamble when you are feeling emotionally vulnerable, stressed, upset, or under the influence of alcohol or other substances.
• Treat gambling as entertainment spending — similar to how you might budget for a cinema ticket or a meal out — not as a potential source of income.

While You Play

• Take regular breaks. Step away from the screen, stretch, and assess how you feel before continuing.
• Keep track of how much you have spent. The reality check feature on criccex helps with this, but you can also maintain your own simple record.
• Accept that losses are a normal and expected part of gambling — every game has a house edge, and no strategy guarantees consistent profit over time.
• Never chase losses. If you have reached your session budget, stop — regardless of whether you are up or down.
• Avoid gambling for extended periods without a break. Long uninterrupted sessions are associated with poor decision-making and larger unintended losses.

Managing Your Account

• Use the deposit limit feature to set a hard ceiling on how much you can deposit in a given period. This is the single most effective tool for keeping gambling spending under control.
• Review your account transaction history regularly to maintain an accurate, honest picture of your gambling activity.
• Do not save your payment details for quick access if you find that ease of deposit leads to impulsive or unplanned gambling sessions.
• If you ever feel uncertain about your gambling behaviour, contact the criccex support team before the situation escalates — early intervention is always easier and more effective.